ā05-16-2022 09:12 AM
Hi,
I am unable to open the Prime Data Migration Tool from prime 3.10.1. I can open the " Hamburger menu > Prime Data Migration Tool" page. When i click the "Launch Prime Data Migration Tool" button a new window opens with a blue loading bar and "Loading Prime Data Migration Tool application, Please wait.... "
After 15 seconds i receive "ERR_CONNECTION_TIMED_OUT". Both Firefox and Chrome.
In Chrome i receive a popup saying "see logs for further details" before it times out but no logs to check are listed.
Any help would be appriciated.
Solved! Go to Solution.
ā05-17-2022 01:56 AM
Hej,
It turns out it was a port blocked in a firewall tcp/8078 that is required from the location you run the web browser.
ā05-16-2022 09:35 AM
- Ref : https://www.cisco.com/c/en/us/td/docs/net_mgmt/prime/infrastructure/3-9/migration/guide/bk_Cisco_Prime_Infrastructure_to_DNAC_Co-existence_guide/m_migrate-pi-dnac-prime-data-migration-tool-update-02.html#Cisco_Reference.dita_800bc357-a96a-480e-a3f6-c... , wondering whether Pi3.10 can do it since it is not mentioned in this list :
- As PI3.10 is the 'ending phase' of Prime , you may need to clarify this with TAC.
M.
ā05-16-2022 09:42 AM
I have been referring to this page, which is in the same document you linked, there is a page for 3.10.0 as well.
The only difference i can see is the name changed from "co-existance tool" to "Migration Tool"
ā05-16-2022 09:57 AM
- Looks like some service on DNAC may not be running , not very knowledgeable on that , check if you can check services status and or restart with similar commands as in Prime
M.
ā05-17-2022 01:56 AM
Hej,
It turns out it was a port blocked in a firewall tcp/8078 that is required from the location you run the web browser.
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