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Prime upgrade 3.10.2 to 3.10.4

Moudar
VIP
VIP

Hi,

Version 3.10.4 is now installed but the login screen is showing 3.10.undefined like this:

prime3.JPG

What is now installed is this:

prime4.JPG

When trying to install PI 3.10.4 Update 02 System Patch, it says:

prime5.JPG

What I am trying to install is PI 3.10.4 Update 02, so why it says you need to have that to install the same, I am confused!

Here you can see what is already installed:

prime6.JPG

Any ideas!

7 Replies 7

marce1000
VIP
VIP

 

 - What output do you have from the CLI command  : show version

 M.



-- Each morning when I wake up and look into the mirror I always say ' Why am I so brilliant ? '
    When the mirror will then always repond to me with ' The only thing that exceeds your brilliance is your beauty! '

show version

Cisco Application Deployment Engine OS Release: 4.1
ADE-OS Build Version: 4.1.0.001
ADE-OS System Architecture: x86_64

Copyright (c) 2009-2022 by Cisco Systems, Inc.
All rights reserved.
Hostname: prime-10


Version information of installed applications
---------------------------------------------

Cisco Prime Infrastructure
********************************************************
Version : 3.10.2 [FIPS not Enabled]
Build : 3.10.0.1050.90
Installed Patches: PI 3.10.2 Maintenance Release
Critical Fixes:
        PI 3.10.2 System Patch ( 1.0.5 )
        PI 3.10.4 Maintenance Release ( 2.0.0 )
        PI 3.10.4 System Patch ( 1.0.0 )

 

 - Is  the particular view (login screen on browser) ; consistent among  different browsers ?

 M.



-- Each morning when I wake up and look into the mirror I always say ' Why am I so brilliant ? '
    When the mirror will then always repond to me with ' The only thing that exceeds your brilliance is your beauty! '

Have tested Chrome, Firefox and Edge, all same 

 

 - You may try to isolate the code in the login page (source) that extracts the version and replay manually ; but it could indicate a corrupt installation and or for utmost safety , re-install might be needed , 

 M.



-- Each morning when I wake up and look into the mirror I always say ' Why am I so brilliant ? '
    When the mirror will then always repond to me with ' The only thing that exceeds your brilliance is your beauty! '

b.tyler
Level 1
Level 1

Was there a resolution to the Version: 3.10 .undefined issue?  I've upgraded 4 Prime servers to 3.10.4 and 3 of them are showing  .undefined

I didn't find a solution, but it started working on all browsers after a while.

prime11.JPG

pr12.JPG