02-18-2024 11:02 PM
Hi,
Version 3.10.4 is now installed but the login screen is showing 3.10.undefined like this:
What is now installed is this:
When trying to install PI 3.10.4 Update 02 System Patch, it says:
What I am trying to install is PI 3.10.4 Update 02, so why it says you need to have that to install the same, I am confused!
Here you can see what is already installed:
Any ideas!
02-19-2024 03:10 AM
- What output do you have from the CLI command : show version ,
M.
02-19-2024 04:04 AM
show version
Cisco Application Deployment Engine OS Release: 4.1
ADE-OS Build Version: 4.1.0.001
ADE-OS System Architecture: x86_64
Copyright (c) 2009-2022 by Cisco Systems, Inc.
All rights reserved.
Hostname: prime-10
Version information of installed applications
---------------------------------------------
Cisco Prime Infrastructure
********************************************************
Version : 3.10.2 [FIPS not Enabled]
Build : 3.10.0.1050.90
Installed Patches: PI 3.10.2 Maintenance Release
Critical Fixes:
PI 3.10.2 System Patch ( 1.0.5 )
PI 3.10.4 Maintenance Release ( 2.0.0 )
PI 3.10.4 System Patch ( 1.0.0 )
02-19-2024 04:24 AM
- Is the particular view (login screen on browser) ; consistent among different browsers ?
M.
02-19-2024 04:33 AM
Have tested Chrome, Firefox and Edge, all same
02-19-2024 04:57 AM
- You may try to isolate the code in the login page (source) that extracts the version and replay manually ; but it could indicate a corrupt installation and or for utmost safety , re-install might be needed ,
M.
06-02-2024 05:02 AM
Was there a resolution to the Version: 3.10 .undefined issue? I've upgraded 4 Prime servers to 3.10.4 and 3 of them are showing .undefined
06-02-2024 11:01 PM
I didn't find a solution, but it started working on all browsers after a while.
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