"Start Data Collection" results in error, "Please Wait.... ANI Server is still initializing"

[samill222]

Running LMS 3.2 with updates on a Win 2k3 server.

When I go to CM>Home>Start Data Collection I get the "Please Wait.... ANI Server is still initializing" error.

So far, I've tried re-initializing the database and waiting 30 minutes.

I tried stop and restarting the ANIServer process.

Any help would be appreciated.

[Joe Clarke]

Post the output of the pdshow command along with the ani.log and ANIServer.log.

[samill222]

Thanks for the quick response.  The files are attached.

[Joe Clarke]

Post the output of the command "pdreg -l ANIServer" as well as the list of contents under NMSROOT/MDC/tomcat/webapps/campus/WEB-INF/lib.

[samill222]

See attached.

[Joe Clarke · Accepted solution]

You're missing a ctm.jar file under the WEB-INF/lib directory.  Your installation has somehow become corrupted.  At least from this directory's perspective, that is the only file missing.  You could restore it from a known good system backup (if you have one), or reinstall and re-patch Campus Manager.

[samill222]

Thanks.  I'll give that a shot.

[samill222]

I used a ctm.jar file that I had received from TAC from a patch and it appears to be working.

Thanks again.