Scheduled Config collection job is failing, LMS 3.2

[Fantaw Tesema]

Usually the configuration files are fetched once every week. Lately, the Scheduled Config collection job is failing for all the devices. I have tried to “sync Archive” from LMS 3.2 on some devices but nothing happens. The switches out there are C3750, 2960, 2950, 3550, 3650 and some routers.

The server is Win Ser 2003.

Have visited the links below without finding a solution

https://supportforums.cisco.com/message/3059695#3059695

https://supportforums.cisco.com/message/3272643#3272643

I will appreciate any suggestion.

Tesema

[AFROJ AHMAD]

Hi ,

Please attached the output of pdshow

Thanks

Afroj

[Fantaw Tesema]

Thanks and I will send the comming Tuesday as i am away by now.

Tesema

[Fantaw Tesema]

Hello,

Here is the pdshow file attached.

Thanks!

Tesema

[Fantaw Tesema]

Hello,

Here is some texts I got sent via mail. Please help!

-----------------------------------------------------

Hello,

The following is the status of your Change Poller based Collection job:

Job ID         : 1018

Status         : Job Failed(xxx)

Description    : System config polling job

Details        :

Start Date and Time : Sun Jun 26 13:40:01 CEST 2011

End Date and Time   : Sun Jun 26 13:40:08 CEST 2011

RME Server Name/IP  : xxxx-xxx-cw

Execution Summary  

Pending          : 0

NotAttempted     : 1

Successful       : 0

Failed           : xxx

Partial Success  : 0

  Report Attachment is not enabled.  To enable the report attachment click the following link

---------------------------

Hello,

The following is the status of your Scheduled Config collection job:

Job ID         : 1017

Status         : Job Failed(xxx)

Description    : System config collection job

Details      

Start Date and Time : Sun Jun 26 06:00:01 CEST 2011

End Date and Time   : Sun Jun 26 06:00:08 CEST 2011

RME Server Name/IP  : xxxx-xxx-cw

Execution Summary  

Pending          : 0

NotAttempted     : 1

Successful       : 0

Failed           : xxx

Partial Success  : 0

  Report Attachment is not enabled.  To enable the report attachment click the following link

[Joe Clarke]

According to the pdshow, ConfigMgmtServer is down.  That would explain why your config jobs are not running.  Post the ConfigMgmtServer.log and dcmaservice.log.

[Fantaw Tesema]

I am working on the remote location in these days. ConfigMgmtServer.log is almost 270mb and can’t copy the whole file to local PC.  I have attached dcmaservice.log, (private message). Will send the ConfigMgmtServer.log file next time when I will have local access to CW server.

PS: I had actually restarted the ConfigMgmtServer about a week or two ago (even to day) but after some minutes the process state in CM indicates “Administrator has shut down this server”.

Config collection fetch job stopped working on 15^th may 2011.

Thank you!

Tesema

[Joe Clarke]

If you cannot send the files publicly, then please open a TAC service request and attach the files there.

[Fantaw Tesema]

Sorry for my late reply. I will open a TAC. Thanks Joseph!

When there is a solution, I may post the result here.

Tesema

[Fantaw Tesema]

Hello,

Here is the solution I got from TAC. This is the solution for the particularly mentioned problem. 

Stop the deamon manager by: net stop crmdmgtd

While the deamon is down stat: netstat -anob

Delete these two files:

NMSROOT\MDC\tomcat\webapps\rme\WEB-INF\lib\ctmregistry

NMSROOT\MDC\tomcat\webapps\rme\WEB-INF\lib\ctmregistry.backup

Restart the Ciscoworks deamon manager: net start crmdmgtd

I waited for about 12 minutes and then checked the status of ConfigMgmtServer which is now up.

Those deleted two ctmregistry files are also regenerated. Things are working now.

Greetings

Tesema