What could be causing EssentialsDM to be stalled?

[Russell Bovaird]

Good evening all,

I have a problem in which RME is not discovering devices from CS.  It did work until several (52) Microsoft updates were installed and the machine rebooted.

LMS 3.2

CiscoWorks Common  Services 3.3.0

Campus Manager 5.2.1

CiscoView 6.1.9

CiscoWorks  Assistant 1.2.0

Device Fault  Manager 3.2.0

Internetwork Performance  Monitor 4.2.0

LMS Portal 1.2.0

Resource Manager  Essentials 4.3.1

Hardware Details:  Windows 2008 Server  - 4 x Dual Core with 8 Gb memory

The system was working until MS updates were installed:

     kb installations from 16 april 2010.pdf

Now the Essentials DM is waiting to initialize

Showing 1 records

ProcessName  ProcessState ProcessId ProcessRC ProcessSigNo ProcessStartTime ProcessStopTime 1. Waiting to initialize. 5080 0 0 4/21/2010 4:51:31 PM Not applicable

Because this EssentialsDm is waiting - there are 11 other processes that have not started:

ProcessState

ProcessId

ProcessRC

ProcessSigNo

ProcessStopTime

1.		ChangeAudit	Never started	0	0	0	N/A	Not applicable
2.		ConfigMgmtServer	Never started	0	0	0	N/A	Not applicable
3.		CSDiscovery	Never started	0	0	0	N/A	Not applicable
4.		CTMJrmServer	Never started	0	0	0	N/A	Not applicable
5.		DCRDevicePoll	Never started	0	0	0	N/A	Not applicable
6.		FHPurgeTask	Never started	0	0	0	N/A	Not applicable
7.		ICServer	Never started	0	0	0	N/A	Not applicable
8.		PMCOGSServer	Never started	0	0	0	N/A	Not applicable
9.		RMEOGSServer	Never started	0	0	0	N/A	Not applicable
10.		SyslogAnalyzer	Never started	0	0	0	N/A	Not applicable
11.		UTMajorAcquisition	Never started	0	0	0	N/A	Not applicable

I have reinstalled:

     CS, Java, & RME

to no avail.

I have attached EssentialsDM and EssentialsDM_Server for perusal and perhaps some help in resolving this conundrum.

PS: Rolling back the MS updates is not an option.

Any hints/tips?

All help gratefully received...

Regards

Russ

[Nael Mohammad · Accepted solution]

Try the following steps:

1. net stop crmdmgtd
2. Take backup of the following files
       NMSROOT/MDC/tomcat/webapps/rme/WEB-INF/lib/ctmregistry and
       NMSROOT/MDC/tomcat/webapps/rme/WEB-INF/lib/ctmregistry.backup

Note: NMSROOT is the C:\Program Files\CSCOpx directory. 

3. Remove the above two files ctmregistry and ctmregistry.backup
4. net start crmdmgtd

[Russell Bovaird]

Thank you very much Nael.

It's all working fabulously now.

Just for my reference:

          How did you know that these files were the culprits and what to do with them? 

          Did the logs help and which part in particular?

Thanks again.

Kind regards

Russ

[Nael Mohammad]

The logs provided pointed to a known bug CSCte49301 .