Welcome to Global Order Management RMA One Source Forum!
The objective of Global Order Management is to ensure every RMA (Returned Material Authorization) is delivered to our customers within agreed commitment. We do it by providing and managing a comprehensive set of systems, tools and processes that meet Cisco’s guidelines. We continue to focus on the customer experience as we evolve the efficiency and ease of the service order life-cycle.
Customer Experience is Our # 1 Goal:
Through an on-going initiative of system enhancements driven by users like you, our primary goal is to continually improve the interface, functionality, and capabilities of CiscoProduct Returns and Replacements Tool (PRR), along with the other 15 tools that fall within the Global Order Management scope and compliment PRR.
What Does Global Order Management Do:
Cisco's Global Order Management (GOM) team is responsible for ensuring the tools and business controls are in place to support all customers - internal and external, partners and any cross-functional groups - within the CX (Customer Experience) team.
Commitment to Business Readiness - Training, Socialization and Adoption:
Global Order Management provides in-house solutions to all of our stakeholders to ensure they are up to speed and aware of any impacts to our set of applications. By collaborating with the development teams, logistical and technical assistance partners, and customers and partners, we are able to provide a consistent cadence for the release of training and resource materials, coupled with standardized communications (Memos and Newsletters), giving all of our user base the information they need to process RMAs.
Product Return and Replacement Tool -Easy to Use- 4 Simple Steps to Create your RMA:
The PRR Tool provides users with a simplified, 4 step process for creating an RMA. Those steps include:
Part Information Step
Site Information Step
Delivery Details Step
Review & Submit Step
We want to support our external Customers and Partners with the usage of this tool, and to keep them up to speed on new features or functionality.
Below you will find links to the basic RMA process for new users.
I have a problem with the display of packet tracer 8.0.As you can see in the picture, the display is very pixelated, which on its own would not be that great of a problem. In the second picture you can see that when pressing a device, the pop-up wind...
Hello,We recently installed some DX80s. We have noticed that after a power outage or the system is moved, in which it is required to be unplugged, there are some configuration losses. Are we the only one experiencing this issue? It takes ...
I have the same problem with C1112-8P and connected IKE/IPsec clients.The Workaround is not working!Lab_1112_1_DUT#show ip nat translationsPro Inside global Inside local Outside local Outside globaludp 126.96.36.199:5062 188.8.131.52:4500 184.108.40.206:4500 11.12.1....