We use Cisco Finesse Chat with Jabber at work. There is an unnamed queue that is being routed to Spanish Chat, when it should be routed to English chat as all the calls are in English. It makes it confusing for our bilingual agents since the they are...
Forum Posts
Hello For All,I'm experiencing an issue with Cisco Jabber that I'm hoping someone here can help me troubleshoot. When I'm offline and someone calls me, once my internet connection is re-established, I don’t receive any missed call notifications. This...
Hi everyone,After upgrading Jabber to 15.1.1 on Windows, I noticed that all chat and call history gets wiped.Even if I restore a backup of the \AppData\Local\Cisco\Unified Communications\Jabber\CSF\History\user.db local database file, as soon as Jabb...
I am with a hardware manufacturer and trying to understand the procedure to have our smartphones certified for Cisco Jabber. Can someone please send the procedure / points of contact?
Hi All,I have an issue with Jabber 15.0 on Windows 10 x64 clients. (Jabber Version 14.xx has the same issue). Our server is CUCM 12.5.1.11002-481When we reject an imcoming call Jabber keeps on ringing. When we try to close the window it stays grayed ...
Hi I am trying to figure out the best setup for users with laptops and Virtual machines and some troubleshooting. We get one way audio occasionally how can I bring up the stats in jabber to determine if network packets are being sent both ways. Is...
Good morning, I work in an office that uses Jabber along with Webex to receive inbound calls. Twice in two days, I had inbound calls show up with blank screens. At the time, it seemed that Webex was working fine, and that Jabber was having issues. I ...
Hi everyone, Updating Jabber software (15.2.1) in PC, we've noted proxy authentication pop-up appears into Jabber window. This pop-up appears anytime after Jabber authentication. I'm generating some logs from Jabber to analyse this issue. CSCwn16254 ...
Hello Cisco Community,I'm reaching out to seek support and share experiences regarding some challenges we're facing with Cisco Jabber for Windows within a Citrix Workspace environment. Our setup includes the Citrix Workspace App for ChromeOS, version...
How to Fix the Issue
CSCwk82601 - After Windows upgrade, Jabber crashes when launched, do we know any fixed release or a workaround ?
Hello,I am using Cisco Jabber connected to our on-premises CUCM in my organization.I have noticed that some features available in WhatsApp are missing, such as:Message read and delivery receiptsAutomatic group deletion after disconnectionNo audio/vid...
I've seen this missed call on several occasions but I've never been able to replicate it. I haven't found much information about it and nothing on what's causing it. Does anyone know what causes it or what scenario will make this missed call to appea...
Hello..I am currently using Cisco Jabber with my organization for messaging and voice calls. I recently installed the Webex app and I would like to askCan I use the same login credentials from Jabber to sign in to Webex?If not, what steps should I fo...
Hi.I have a problem with the Jabber app. When I am offline and someone calls me, I do not get any missed call notification after I come back online. It is like the call never happened.Does Webex have the same problem or does it show missed call alert...
