SFP-10G-SR Not detecting on Cisco 1001-HX

[arun.patro]

On Cisco ASR 1001-HX, we have a 10G-LR (on Te0/1/0) and 2x10G-SR (on Te0/1/2 and Te0/1/4) on BUILT-IN-8X10G/1G module.

While 10G-LR works fine, but 2x10G-SR are not detecting on 'sh inventory'. Getting below error on 'sh logs'.

*Aug 10 02:12:05.665 UTC: %TRANSCEIVER-3-INIT_FAILURE: SIP0/1: Detected for transceiver module in TenGigabitEthernet0/1/2, module disabled

USKFHAQASVA01R02# sh int T0/1/2 transceiver det
  Transceiver initialization failed: Unable to display idpromITU Channel not available (Wavelength not available),
Transceiver is internally calibrated.
mA: milliamperes, dBm: decibels (milliwatts), NA or N/A: not applicable.
++ : high alarm, +  : high warning, -  : low warning, -- : low alarm.
A2D readouts (if they differ), are reported in parentheses.
The threshold values are calibrated.

>> Any suggestion is appreciated.

[Leo Laohoo]

Post the complete output to the following commands: 

• sh version
• sh license feature

[arun.patro]

USKFHAQASVA01R01#sh version
Cisco IOS XE Software, Version 17.03.04a
Cisco IOS Software [Amsterdam], ASR1000 Software (X86_64_LINUX_IOSD-UNIVERSALK9-M), Version 17.3.4a, RELEASE SOFTWARE (fc3)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2021 by Cisco Systems, Inc.
Compiled Tue 20-Jul-21 05:02 by mcpre

Cisco IOS-XE software, Copyright (c) 2005-2021 by cisco Systems, Inc.
All rights reserved.  Certain components of Cisco IOS-XE software are
licensed under the GNU General Public License ("GPL") Version 2.0.  The
software code licensed under GPL Version 2.0 is free software that comes
with ABSOLUTELY NO WARRANTY.  You can redistribute and/or modify such
GPL code under the terms of GPL Version 2.0.  For more details, see the
documentation or "License Notice" file accompanying the IOS-XE software,
or the applicable URL provided on the flyer accompanying the IOS-XE
software.

ROM: 16.9(4r)

USKFHAQASVA01R01 uptime is 3 hours, 31 minutes
Uptime for this control processor is 3 hours, 34 minutes
System returned to ROM by Reload Command at 02:35:55 UTC Wed Aug 10 2022
System image file is "bootflash:/asr1000-universalk9.17.03.04a.SPA.bin"
Last reload reason: Reload Command

This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to
export@cisco.com.

License Type: Smart License is permanent
License Level: adventerprise
Next reload license Level: adventerprise

The current crypto throughput level is 0 kbps
          

Smart Licensing Status: Registration Not Applicable/Not Applicable

cisco ASR1001-HX (1SR) processor (revision 1SR) with 3756727K/6147K bytes of memory.
Processor board ID TTM252105J5
Router operating mode: Autonomous
Crypto Hardware Module absent
8 Gigabit Ethernet interfaces
8 Ten Gigabit Ethernet interfaces
32768K bytes of non-volatile configuration memory.
8388608K bytes of physical memory.
29908991K bytes of eUSB flash at bootflash:.

Configuration register is 0x2102

USKFHAQASVA01R01#sh lic
USKFHAQASVA01R01#sh license
% Incomplete command.

USKFHAQASVA01R01#sh license  al
Smart Licensing Status
======================

Smart Licensing is ENABLED

License Conversion:
  Automatic Conversion Enabled: False
  Status: Not started

Export Authorization Key:
  Features Authorized:
    <none>

Utility:
  Status: DISABLED

Smart Licensing Using Policy:
  Status: ENABLED

Data Privacy:
  Sending Hostname: yes
    Callhome hostname privacy: DISABLED
    Smart Licensing hostname privacy: DISABLED
  Version privacy: DISABLED

Transport:
  Type: cslu
  Cslu address: <empty>
  Proxy:
    Not Configured

Miscellaneous:
  Custom Id: <empty>

Policy:
  Policy in use: Merged from multiple sources.
  Reporting ACK required: yes (CISCO default)
  Unenforced/Non-Export Perpetual Attributes:
    First report requirement (days): 365 (CISCO default)
    Reporting frequency (days): 0 (CISCO default)
    Report on change (days): 90 (CISCO default)
  Unenforced/Non-Export Subscription Attributes:
    First report requirement (days): 90 (CISCO default)
    Reporting frequency (days): 90 (CISCO default)
    Report on change (days): 90 (CISCO default)
  Enforced (Perpetual/Subscription) License Attributes:
    First report requirement (days): 0 (CISCO default)
    Reporting frequency (days): 0 (CISCO default)
    Report on change (days): 0 (CISCO default)
  Export (Perpetual/Subscription) License Attributes:
    First report requirement (days): 0 (CISCO default)
    Reporting frequency (days): 0 (CISCO default)
    Report on change (days): 0 (CISCO default)

Usage Reporting:
  Last ACK received: <none>
  Next ACK deadline: Jul 22 03:36:19 2023 UTC
  Reporting push interval: 30  days
  Next ACK push check: <none>
  Next report push: Aug 10 02:41:27 2022 UTC
  Last report push: <none>
  Last report file write: <none>

Trust Code Installed: <none>

License Usage
=============

adventerprise (ASR_1000_AdvEnterprise):
  Description: adventerprise
  Count: 1
  Version: 1.0
  Status: IN USE
  Export status: NOT RESTRICTED
  Feature Name: adventerprise
  Feature Description: adventerprise
  Enforcement type: NOT ENFORCED
  License type: Perpetual

interface_10g (ASR_1000_HX_10GE_2P):
  Description: interface_10g
  Count: 1
  Version: 1.0
  Status: IN USE
  Export status: NOT RESTRICTED
  Feature Name: interface_10g
  Feature Description: interface_10g
  Enforcement type: NOT ENFORCED
  License type: Perpetual

Product Information
===================
UDI: PID:ASR1001-HX,SN:JAE26100N6J

Agent Version
=============
Smart Agent for Licensing: 5.0.9_rel/68

License Authorizations
======================
Overall status:
  Active: PID:ASR1001-HX,SN:JAE26100N6J
      Status: NOT INSTALLED
      Status:PAK

Legacy License Info:
  regid.2015-06.com.cisco.ASR_1000_AdvEnterprise,1.0_855386bf-6b9a-4aae-bc41-6d398da6b2be:
    DisplayName: adventerprise
    Description: adventerprise
    Total available count: 1
    Term information:
      Active: PID:ASR1001-HX,SN:JAE26100N6J
        License type: PERPETUAL
          Term Count: 1

USKFHAQASVA01R01#show license ?       
  all            Show license all information
  authorization  Show license status information
  data           show license data conversion information
  eventlog       Show license eventlog information
  history        show license history information
  reservation    Show license reservation information
  status         Show license status information
  suites         Show license suite information
  summary        Show license summary
  tech           show license tech support information
  udi            Show license udi information
  usage          Show license usage information

USKFHAQASVA01R01#show license summa
USKFHAQASVA01R01#show license summary
License Usage:
  License                 Entitlement Tag               Count Status
  -----------------------------------------------------------------------------
  adventerprise           (ASR_1000_AdvEnterprise)          1 IN USE
  interface_10g           (ASR_1000_HX_10GE_2P)             1 IN USE

USKFHAQASVA01R01#

[Leo Laohoo · Accepted solution]

---

@arun.patro wrote:
*Aug 10 02:12:05.665 UTC: %TRANSCEIVER-3-INIT_FAILURE: SIP0/1: Detected for transceiver module in TenGigabitEthernet0/1/2, module disabled

---

Use a different optic.

[arun.patro]

Thanks Leo for Responding.

Yeah, I noticed that. But we have 2 such SFP on this router, both same status. And we have 2 such routers (R01 and R02) with 2x10G-SR SFP, same problem. Do you think faulty SFP for all 4? But will try with a new SFP. Will keep you posted. Thank you.

[Leo Laohoo]

Ok, let's try a simple experiment: 

Each SFP has two cavities:  One for RX and another for TX.  What happens if you loop the optic?  Insert one strand into the TX and, the end of that strand, into the RX.  Does the port go up/up?

[arun.patro]

Thanks for the suggestion. Will try this during after hrs tonight with a tech at site.

[Carl Lindahl]

show inventory raw

What does the SFP it self say?

NAME: "subslot 0/1 transceiver 0", DESCR: "10GBASE-SR/SW"
PID: XFP-10G-MM-SR , VID: V03 , SN: XXX

Possibly Wrong PID for SPA? It should still read the RAW data even though the router won't turn it on. IF it can't read RAW data -- the SFP is dead and/or wrong for platform.

[arun.patro]

A big output, but here what I have for the port.

NAME: "subslot 0/1 transceiver 2", DESCR: "Unknown pluggable optics"
PID: , VID: , SN:

[Marvin Rhoads]

I suspect it is a licensing issue. The ASR 10 Gbps interface licensing is tricky and not well-documented. Can you try moving one of the 10G-SR transceivers to Te0/1/1 and seeing if it is recognized there? (or temporarily removing and shutdown of the 10G-LR transceiver and associated port).

Your license "interface_10g (ASR_1000_HX_10GE_2P):" may be restricting you to two ports (total) in a given port pair.

https://www.cisco.com/c/en/us/td/docs/routers/asr1000/install/guide/1001HX_1002HX/b_ASR1001HX-1002HX_HIG/b_ASR1001HX-1002HX_HIG_chapter_0110.html

[arun.patro]

Thanks Marvin. Didn't notice this earlier. Seems this license "interface_10g (ASR_1000_HX_10GE_2P):" came by default. We have the ASR_1000_AdvEnterprise license in EOL. How to change it to use all 8 port? or is this license mandatory to run this router?

[arun.patro]

Thank you all for valuable suggestions. The issue stands resolved. Seems the set of SFPs were faulty. Replacing them worked fine. Thanks again.