911 calls from remote offices

[wooliewillie]

What is Cisco's solution for 911 calls from remote offices? For example, My T1's comeinto my mani office in NYC, but I also have a remote office in Texas. When someone in the Texas office presses 911 on their phone, the 911 call is going out the T1 in NY. The police dept in NY will see the emergency as coming from NY, not Texas.

[rimon.vallavanatt]

Get a single POTS line at the Texas location for 911.

[lfulgenzi]

You'll have to configure your partitions, calling search spaces and route patterns to route 911 and (9.911) calls out the local gateway. If you are using (or going to use) Extension mobility, then you have to make sure the device is routing the call appropriately. In this instance, and this is they way we went, the device's calling search space allows all 'off-net' calls, while the line's calling search space 'denys' specific off-net calls. This of course breaks down when someone picks up a phone and flies to New York and plugs their phone in. :(

The device's calling search space will contain a partition which includes the 911 patterns routing them out local gateways.

[npaece]

Cisco's product to do this and do it well is Cisco Emergency Responder. This can choose where to direct the call based on location as well as have the E911 features that many cities require.