10-16-2009 08:17 AM - edited 03-13-2019 06:41 PM
Whenever we do a CM upgrade, we will always have one phone that receives VM but no MWL. It is usually several days later when the user realizes it. It is always a different extension. What causes this and what can we do to prevent this problem?
Solved! Go to Solution.
10-16-2009 09:47 AM
Hi Mary,
Long time my friend! Hope all is well.
This is very common when doing any significant changes on CUCM (like an upgrade). The way we usually mitigate these type of issues is to run a MWI Re-sync after the changes are done (usually the last step).
In Unity Connection go to Telephony Integrations - Phone System - Click the Run Button for Synchronize All MWIs on This Phone System.
This is available in Unity versions as well :)
Hope this helps!
Rob
10-16-2009 09:47 AM
Hi Mary,
Long time my friend! Hope all is well.
This is very common when doing any significant changes on CUCM (like an upgrade). The way we usually mitigate these type of issues is to run a MWI Re-sync after the changes are done (usually the last step).
In Unity Connection go to Telephony Integrations - Phone System - Click the Run Button for Synchronize All MWIs on This Phone System.
This is available in Unity versions as well :)
Hope this helps!
Rob
10-16-2009 09:59 AM
Thanks, Rob. I knew you would know the answer. Hope all is well with you also.
10-16-2009 10:48 AM
Rob, can I do that resync now during regular business hours while all the users are here or will it cause interruptions?
10-16-2009 12:13 PM
Hi Mary,
Life is really great here :) I would run the MWI re-sync afterhours.
Cheers!
Rob
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide