01-26-2021 10:47 AM
We have found that about 10 - 15 ATAs (187, 190, 191) that are registered with a proper configuration and valid IP address. These same ATAs also registered to our Auto registration 4-digit extension with a valid IP address.
Attempted to delete the ata with the Auto registration connection and it just grabs another 4-digit number in the Auto registration. I noticed that about half were connecting through our 2nd CUCM database/server so, I attempted to delete that one and same results.
Attempted some research for this challenge and either not typing in the correct triggers to find my answer or it is just has not happened to anyone else (yet). Any ideas/suggestions are greatly appreciated!
Solved! Go to Solution.
01-26-2021 11:11 AM - edited 01-27-2021 09:54 AM
The ATA have 2 ports. Have you checked that it’s not two different devices, aka different MAC addresses to form the device name, that shows up in CM? If you have auto registration turned on in CUCM and don’t configure the second port in CM and don’t disable it via the webUI in the ATA it would use auto registration to setup the port in CM as a second device.
01-26-2021 12:09 PM
Hi Roger,
Yeah, only one device is being used on each of them as they are our used for our printers to fax in/out.
I will look into using the webUI to determine whether the 2nd port is enabled or disabled. Would believe that even IF enabled and no physical connection, the port would not be able to register in CM. In addition, I have 20+ other ATAs that do not have this issue and all are configured the same, which I find strange.
01-26-2021 11:11 AM - edited 01-27-2021 09:54 AM
The ATA have 2 ports. Have you checked that it’s not two different devices, aka different MAC addresses to form the device name, that shows up in CM? If you have auto registration turned on in CUCM and don’t configure the second port in CM and don’t disable it via the webUI in the ATA it would use auto registration to setup the port in CM as a second device.
01-26-2021 12:09 PM
Hi Roger,
Yeah, only one device is being used on each of them as they are our used for our printers to fax in/out.
I will look into using the webUI to determine whether the 2nd port is enabled or disabled. Would believe that even IF enabled and no physical connection, the port would not be able to register in CM. In addition, I have 20+ other ATAs that do not have this issue and all are configured the same, which I find strange.
01-26-2021 12:16 PM
You don’t need to have anything connected to the analog port on the ATA for it to register.
01-26-2021 12:49 PM
Okay, would you be able to assist and share with me where I can disable the 2nd port? I already went looking in the CM configuration of the device(s) as well as the webUI via the IP address link, which gives me no editing options.
01-26-2021 01:27 PM
Found that I needed to go to IP address of the fax configuration and NOT the Auto registered and was able to login to the device and change Line #2 to NO for Line Enable box. Select Submit and within approximately 40 seconds it is completed.
Thanks for the direction and response!
01-26-2021 10:25 PM
You’re welcome. One question, was it intentional that you marked the post as answered by one of your own responses?
01-27-2021 04:30 AM
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide