About smellring

smellring · 06-02-2022

Hello - We are having an issue with one of our Call Center departments voicemail using UCCX (11.6(2)) scripting, Finesse Administration (11.6(2)) , CUC (11.5) and CUCM (11.5). The scenario plays out like this:During business hours, calls go to our ti...

smellring · 02-11-2022

Well, I am hopeful someone has run into this similar issue before. Was not successful in my Cisco Community search nor google.I have one agent that not able to see any of our newly employed agents in Finesse, ONLY our veteran agents. Here is what I ...

smellring · 01-26-2021

We have found that about 10 - 15 ATAs (187, 190, 191) that are registered with a proper configuration and valid IP address. These same ATAs also registered to our Auto registration 4-digit extension with a valid IP address. Attempted to delete the a...

smellring · 01-27-2020

Our company just learned about the new Kari's Law and Ray Baum's Act being implemented by February 16, 2020.For obviously reasons we are behind the eight ball and need to learn whether there are any quick and easy ways to get this implemented? We are...

smellring · 10-22-2019

Our location upgraded from CAD to Finesse a year ago. We have four departments that use the Call Center function and are setup with a primary number (Direct Line) as well as a Call Center extension on each agent's phone. Example: Jane has a direct ...

smellring · 06-03-2022

Yes, that is what I am looking at now. Thank you!

smellring · 06-03-2022

Receiving the following from both phone: "Call cannot be completed as dialed. Please consult your directory and call again or ask your operator for assistance."Weird as nothing has been removed or change by me as this occurred when I went on vacatio...

smellring · 06-03-2022

Well, we have hunt groups as well as user skills in UCCX, however, they are static (i.e. everyone is a 5). The issue is only occurring (to the best of my knowledge) to VM.

smellring · 06-03-2022

Hi David,The tier1 help desk phone will ring when a customer calls the main number.IF all tier1 help desk personnel are either busy or not answering, then it goes via hunt group to our tier2 group.IF no one from tier2 answers the call it is sent to V...

smellring · 02-14-2022

Yes, all are in the same team and placed there. I have doubled checked as well as removed user from this group and re-added saving/updating each change as well as data sync and JTAPI Resync.

Member Since	‎03-24-2015 07:02 AM
Date Last Visited	‎03-23-2023 11:00 AM
Posts	24

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Call Center department voicemail challenges

UCCX - Finess v11.5 - Agent not able to see New Agents

ATAs registering twice in CUCM

Upcoming Kari's Law & Ray Baum's Act Question(s)

Finesse v11.5 using two separate lines

Re: Call Center department voicemail challenges

Re: Call Center department voicemail challenges

Re: Call Center department voicemail challenges

Re: Call Center department voicemail challenges

Re: UCCX - Finess v11.5 - Agent not able to see New Agents