BARS with permission denied

[Juan Carlos Arias Perez]

I have CallManager 4.0(2a)SR2b that will install a device pack for an IP Phone firmware, but trying to backup first but when I execute BARS it says that is not enable to retrieve the information, Permission denied.

How can I restablished the rights for the administrator account??

Thanks,

JC Arias

[Rob Huffman]

Hi JC,

This password can be reset using Admin Utility (C:\Program Files\Cisco\bin\AdminUtility.exe)

This tool should only be used during Off-Production Hours. This password is used for other tasks as shown in the attached link;

This utility will sync the Passwords for all of these you use the Admin Utility to sync the passwords BackAdmin will be reset (and usable for your project)

SQLSvc, CCMServiceRW, CCMService, CCMCDR and CCMUser

From this excellent Tech Note;

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080557ba5.shtml

Hope this helps!

Rob

[Juan Carlos Arias Perez]

Hi Rob,

Thanks for your time answering to my question. This week I synchronize passwords for SQLSvc service for another issue with this procedure, but which service should I synchronize passwords for BARS application??

Regards,

JC Arias

[Rob Huffman · Accepted solution]

Hi JC,

You are most welcome my friend! I would check/select "all" accounts

http://www.ciscotaccc.com/kaidara-advisor/voice/showcase?case=K96486351

Cheers!

Rob

[Juan Carlos Arias Perez]

Thanks Rob, I'll schedule to execute this procedure.

Regards,

JC Arias