call forwarding in hunt groups

[astrohmeier]

Hello,

at acustomer we want to use hunt groups.

The customer want it so that the phone only ring if the customer is logged in. Thats no problem, but he also wants that the call is forwarded to another logged in user if the first user does not answer the call. I cannot forward the call by forward no answer in ccm, because then the call is forwarded to logged off users to. How can I solve this problem?

thanks Achim

[trailman73]

Are you using any ICD software CRA 3.0? Or are you just using webattendant and hunt groups?

Geoff

[adignan]

You cannot accomplish what you need to do with Hunt Groups alone. You MUST purchase ICD. The inherent Hunt Group functionality does not allow agent to log in to phones. They cannot forwad calls to other phones in the Hunt Group or back to the Pilot Point number because of TCD limitations.

My .02 cents

[ericboes]

If you are using Attendant Console and Hunt groups . . . you can set up an "overflow" number as the last number in the hunt group, and have that number appear on multiple phones as a shared line . . . then put that number on the Forward No Answer logic of the lines included in the Hunt group.

If the logged in person answers within four rings, normal Attendant Console functioning from that point on. If the logged in person does not answer, call forwards based on FNA logic to "overflow" number . . .

I have not tried, but it would be worth a try, to have the FNA logic go back to the Hunt group pilot number . . . but I know the above works.

[adignan]

FNA back to the Pilot Point number does not work.