Call sreening with CCM 4.1.3, Unity 4.2

[pbogomolnyi]

Hi,

Does anyone have experience implementing call screening with CCM 4.1.3 and Unity 4.2. When a caller cals in, we want them to be prompted for their name, and then their name to be played back to the receiving party before they decide to accept the call.

Maybe a 3rd party product provides that?

[anup.anand]

This function is available with Unity. You can find this under Subscriber > Call Transfer settings.

Check this link for details

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity40/sag/sag405/ex/sag_0170.htm#wp1306141

Regards,

Anup

[pbogomolnyi]

Anup,

Thanks very much.

Pavel.

[nyciscotech]

Also, check out "message monitor" first look feature in Unity 4.2.

Even though it is not supported by TAC, it's a very cool feature. (You can monitor people leaving you a voicemail and decide to answer the call if you like).

[dcavanaugh]

Do you have any reference documentation on how to set this up?

[Rob Huffman]

Hi Daniel,

Have a look at this good info from Unity Design Guru Jeff Lindborg;

"The message monitor and dropped call recovery both made the 4.2 release as "first look" features. Meaning you can turn them on and use them but they are not TAC supported. There are training videos out on the 4.2 TOI page you can check out for more details on how to do this:"

http://www.ciscounitytools.com/TOI_Unity42.htm

From this good thread;

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=Unified%20Communications%20Applications&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.1dd9a30f/0#selected_message

Hope this helps!

Rob

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