Caller ID Questions?

[tsgcisco]

We are running CM 4.1(3), with a Cisco 3662 handling our two PRI's. We have incoming caller ID but it only shows incoming phone numbers, not names with the phone numbers. We are working with the phone company to get names working with it as I understand that 4.1(3) supports names now?

My big problem is that we have exts. 1200 - 1600 that are also tied to DID numbers. For example my ext. is 1246, my DID is 354-1246. If I call my cell phone from my office phone the caller ID on my cell phone shows 354-1400 which is the primary number here at the office.

I have had a few requests lately asking if it was possible to have the DID number show on caller ID going out. So basically if I were to call my cell phone it ideally would show my extension I am calling from at the office rather then the generic 354-1400 number.

Any ideas on setting this up? Is it a callmanager setting? Phone company setting? Just not sure, any info would be appreciated.

[Chris Deren]

It's a callmanager setting, you have couple of options:

1) Under System ->CallManager->External Phone Number Mask change to something like 354XXXX

2)you can change it also on the outbound route pattern "Calling Party Transform Mask"

3) You can change it at device line level, change the "External Phone Number Mask" to 354XXXX

4) there is also global service paramenter that you can chnage

Either way it will do what you need.

Chris

Don't forget to rate all posts!

[tsgcisco]

Option number 1 that you mentioned seems to only be for auto registration which we do not use.

Option number 2 & 3 would seem to be the right path. I made the changes mentioned in option 2, made a call but it still shows the main line and not internal ext. I then did the same thing to option 3 which is a phone line setting, rebooted the phone made a call and still no luck.

I did not see a global service parameter but I might have missed it.

Can the phone company be restricting this or something? Possibly something I have to have the phone company turn on or something on the PRI to allow us to send out our own CID info?

[Sascha Monteiro]

Hi,

your telco might override your cli settings.

But you better check what you are sending,

debug isdn q931 on your voice gateway,

this will tell what you are sending.

It should send your full E164 number, without a zero though!(check with telco if you need to send your area code)

If it't only the extension number you see, check your Route Patterns and Routelists and gateways, and see if you restrict to send cli.

HTH

[tsgcisco]

Well I did the debug isdn q931 on the voice gateway and got the following:

5w2d: ISDN Se2/1:23 Q931: TX -> SETUP pd = 8 callref = 0x0B1A

Bearer Capability i = 0x8090A2

Standard = CCITT

Transer Capability = Speech

Transfer Mode = Circuit

Transfer Rate = 64 kbit/s

Channel ID i = 0xA98385

Exclusive, Channel 5

Calling Party Number i = 0x0081, '3373541246'

Plan:Unknown, Type:Unknown

Called Party Number i = 0x80, '5012096'

Plan:Unknown, Type:Unknown

5w2d: ISDN Se2/1:23 Q931: RX <- CALL_PROC pd = 8 callref = 0x8B1A

Channel ID i = 0xA98385

Exclusive, Channel 5

5w2d: ISDN Se2/0:23 Q931: RX <- DISCONNECT pd = 8 callref = 0x4075

Cause i = 0x8190 - Normal call clearing

5w2d: ISDN Se2/0:23 Q931: TX -> RELEASE pd = 8 callref = 0xC075

5w2d: ISDN Se2/0:23 Q931: RX <- RELEASE_COMP pd = 8 callref = 0x4075

5w2d: ISDN Se2/1:23 Q931: RX <- PROGRESS pd = 8 callref = 0x8B1A

Progress Ind i = 0x8288 - In-band info or appropriate now available

5w2d: ISDN Se2/1:23 Q931: TX -> DISCONNECT pd = 8 callref = 0x0B1A

Cause i = 0x8090 - Normal call clearing

5w2d: ISDN Se2/1:23 Q931: RX <- RELEASE pd = 8 callref = 0x8B1A

5w2d: ISDN Se2/1:23 Q931: TX -> RELEASE_COMP pd = 8 callref = 0x0B1A

Still simply shows up on my cell phone as 337-354-1400 and not 337-354-1246 which is my DID number.

Does this debug tell you anything I am missing within the callmanger settings, or does it appear to be a phone company restriction?

[gogasca]

Calling Party Number i = 0x0081, '3373541246'

As you can see we are sending the correct Caller ID in the SETUP message to your telco

You should contact them to verify why they are overwritting this value.