CallManager and Unity admin questions

[neal.miller]

I am curious to know if there are any add ons to enable low level admins to administer the systems to only do things likt the following"

Unity - just reset password and add subscribers (no access to message routing, system changes, call handlers etc.)

Callmanager - create and configure phones and add users. (no access to change route patterns, system changes, cti points, etc)

We have created a new help desk and currently, I am the only person that does ANYTHING related to the callmanagers and unity servers at over 5 locations. We want out tier 1 people to be able to add subscribers and change passwords on the unity and add/create phones on the callmanager. Nothing else. Is there any such feature????

Thanks all

Neal

[mikeyaz]

im not sure about unity, but with the call manager you can use the MLA (MultiLevelAccess) depending on the version cm that you are using.

[tgriffin]

I'm in the same boat as you. I'm using 3.3(2)spC. Anyone know if that has what the other poster was referring too?

[mikeyaz]

You can download and install multilevel administration access plugin only after CiscoCallManager version 3.3(4) or later. i think 4.x comes preinstalled with it.

you can read more about it hear:

http://www.cisco.com/en/US/customer/products/sw/voicesw/ps556/products_administration_guide_book09186a00801f42d6.html

Mike

[DRAGI RADOVANOVIC]

Neal,

take a look at this link:

http://www.cisco.com/en/US/partner/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00801ec5b0.html

Maybe this is what you need.

Dragi

[neal.miller]

Dragi,

I cannot access the link provided.Is is a pdf file? If so, could I trouble you to email it???

My address is the same as my user.

Thanks much

[eschulz]

Here's a link to the same document but does not require CCO login...

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00801ec5b0.html

Note /US/products/ rather than /US/partner/products/

[tpetzold_2]

With CallManager you can download/enable MLA (multi-level admin) This plugin allows you to create groups of users based on the users you have configured in the CallManager Directory. You can then assign these groups either full, read-only, or no access to each page in CallManager. So you could give your helpdesk people access to only the phone and user page and restrict their access to the dial plan, etc.

In Unity you can assign verious levels of access rights to users by changing their access rights in the Class of service configuration page. So you could create a Class of Service that only allows the helpdesk people to add users and reset passwords. Check out: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity40/sag/sag404/ex/sag0150.htm#wp1053445