04-04-2004 03:29 PM - edited 03-13-2019 04:32 AM
I Tried to setup a (tempory) ICM test-system but I got "stuck" somewhere, and now I'm looking for some help/advise...
Situation:
Clean system (MCS-7825 1.6Ghz)
MS Windows 2000 + SP4 and all available MS Hotfixes
MS SQL 2000 + SP3
WinZIP
RealVNC
Adobe AcrobatReader 6
Infomaker 8.0
ICM 5.0 3rd Party Tools
ICM 5.0 Setup (Logger, Router, PG, AW)
Logger, Router and PG are already installed (including DB's by using ICMDBA), and AW is added without HDS and Webview enabled in the first place
After reboot added HDS support (including DB using ICMDBA) and wanted to add Webview using the following steps/data:
ICM Setup -> Edit AW Component
Real-time Distributor
Standard AW Type
Webview Reporting (including hostname)
When selecting "Next" an "Information" message pops-up saying:
"Web Reporting cannot be enabled because setup cannot get Sybase Shared root directory from registry." and I cannot continue to add Webview.
Does anybody knows what could the source of this problem and how can I resolve this?
Thanks!
04-04-2004 05:20 PM
Couple things....
1. Obviously make sure you have local admin rights to the machine.
2. Make sure you have a Sybase directory
If you do have a Sybase directory add the directory below to your system path. (If it is already there, we are going in the right direction. If not, this may fix the problem.
%Sybase%\Shared\MerantODBC where %Sybase% represents the Sybase root directory (typically
Lastly, go the HKEY_LOCAL_MACHINE\SOFTWARE\Sybase\PBVM\8.0 the key to look for is "Location" (may be 7.0, if you have both look at 8.0). This value should point to
/andy
04-04-2004 11:43 PM
Hi Andrew,
1. Yes, I do have (local) Admin rights
2. Both, the system Path contains the mentioned MerantODBC and the registry-key does exist on this system.
I tried to startover again (completely fresh) and reversed the order of the '3Rd Party Tools" and "Informaker 8.0" installation, in case some files and/or data will be "overrided", but the problem stays.
Eric
04-04-2004 11:23 PM
Hi,
What you need to do is to install the Webview 3rd party tools located on one of the ICM CDs. This will install Jaguar and Sybase tools needed for webview.
Regards,
Alfonso Hidalgo
04-04-2004 11:47 PM
Hi Alfonso,
Yes, as you can reread in the initial message I did install this "3Rd Party Tools" software (I followed the installation instruction from Cisco).
This is not the first ICM system I install, but this is the first time I got this kind of message/problem.
Eric
09-01-2004 02:01 PM
I saw this problem before, I remember I uninstalled 3rd party and InfoMaker, then cleaned their registry keys and folder, cleaned up any environment variables related to Sybase, then reinstalled 3rd-party, re-ran ICM setup to add web reporting option, made sure that worked before installing InfoMaker.
Wei
09-08-2004 11:32 AM
Check the following registry setting on the HDS...
hkey_local_machine\software\Sybase\EA Studio\4.1
If this registry key is "4.0", not "4.1", then that is the problem. You may correct the problem by
either renaming the key to "4.1", or by creating a new key called "4.1", and copying all the subkeys
under to "4.0" to the new "4.1" key.
Also please verify that the following folders exist on the drive which Jaguar was installed:
X:\Program Files\Sybase\shared
There should also be the following directory...
X:\Program Files\Sybase\Shared\PowerBuilder
The explicit path to this PowerBuilder directory should also be in the PATH environment variable on
the ICM Distributor, so you should check this setting as well. To check this setting, right-click on
My Computer, choose Properties, and then select the Advanced tab. Select the Environment Variables
option, and view the Path variable under the System Variables section.
/Jeff
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