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Hello all,We are in the middle of a CallManager migration from v4.3 to v8.5. Our plan to switch phones from old system to new was to modify DHCP settings. We have realized most of the IP phones have static IPs configured. Do you know of an easy way t...
Hello,We have an IPCC 5.0 installed and working fine. We have also the dialer and it works fine in preview mode. The problem we have is that it does not detect faxes, the dialer reports all connected calls as voice (using dialogictest softphone to ma...
Hello,We are installing IPCC Enterprise with Blended Agent. We have followed the directions in the "Cisco ICM Software Blended Agent Setup and Configuration Guide" for IPCC v5.0.We have the dialer configured and getting the XML files from the CallMan...
Hi all,We have an installation where Siemens privided an E1 ending in male TNC connectors. We have a 1751 with the VWIC-1MFT-E1 board and the CAB-E1-RJ45BNC cable ending in BNC Male.The question is if it will work if we unplug the TNC connectors on t...
Has anybody tested CMB 4.0 with Symposium 4.0?Is it supported? I have a customer upgrading to Symposium 4.0 and would need an answer ASAP.ThanskAlfonso
Hi,What you need to do is to install the Webview 3rd party tools located on one of the ICM CDs. This will install Jaguar and Sybase tools needed for webview.Regards,Alfonso Hidalgo
The configuration right now is just with one callmanager.The virtual softphones are not registered on the callmanager.Result from dialogictest is:C:\icm\bin>dialogictest softphone 4 CALLMANAGER 5000 0Softphone type selected4 ports selected13:03:20 Tr...
The port number is the TCP port where the CTI Sever listen for connections. It is configurable, usually 42027. You can get this port from the CTI proccess on the ICM PG.Regards,Alfonso Hidalgo
Then what is happening is that you don't have Enterprise entities created properly.Create an Enterprise Service and check again.http://www.cisco.com/en/US/partner/products/sw/custcosw/ps1001/products_configuration_guide_chapter09186a008007eef5.html#x...
