CAR/ART login on CCM 3.3.3sr4

[ajohnson]

I have inherited a Callmanager system. I am trying to look at the CDR part within CallManager. When accessing the CDR Analysis and Reporting page I am prompted for a login. I have tried to CCM admin userid and password, also a default admin/admin as read in the forums. No luck. Anyone know how to reset the Administrator password for CAR/ART?

Thanks...

[pbarman]

Please check this link here, it tells you how to restore the lost ART password;

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00801115eb.shtml#t5

[ajohnson]

Thanks...that worked great..