CCX - In CAD software agent goes into Reserved status.

[Kiran S.]

I have CCX 7.0 & CCM 7.1.

In CAD software agent goes into Reserved status when a call hit to the agent & the agent  is not able to take the call as all icons are greyed out. And this is happening to few agents only while for other agents its working fine.

Can anyone suggets a solution.

Rgds,

Kiran Savalsang.

[Sheraz Saeed Lodhi]

check the CTI ports CSS n Partition as well as that agent phones extension they all should be on the same CSS and partition

[Aaron Harrison]

Or more accurately - ensure that the CSS that is assigned to the CTI ports includes the partition in which the agent DNs are configured.

They don't all need to be the same CSS, OR the same Partition.

Aaron

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