Cisco Mediasense API user to view only selected recordings/extensions

[bejoy.cisco]

Dear Experts,

Is it possible with Cisco MediaSense 10.5 to limit users to view only selected Phones/extensions recordings ?

For eg: A department manager must only view their department members. They must only be able to listen to the recordings from their department members. Is this possible ?

If yes, what is the configuration required ?

Regards

Bejoy Thomas

[Manish Gogna]

Hi Bejoy,

It is not possible in MediaSense natively to do this right now. You can get a Partner Add-on to enforce the demarkations. Both Calabrio and NICE offer a Search and Play add-on that can do this.

HTH

Manish