03-06-2017 05:43 AM - edited 03-13-2019 09:48 PM
I have a new installation site which deploy the single split solution
The problem is that the client from internet(outside firewall) call to the space, the call connected but no video and audio, then a few second later call is disconnected itself, this problem happened with both webRTC and CMA.
Hence, the call from inside clients has no problem
Please help me solve the problem
03-06-2017 10:31 AM
What versions are being used??
What troubleshooting has been done??
03-07-2017 05:52 AM
Hi Jaime
At the web client diagnostics, I think Turn server has been chosen correctly, 27.254.182.149 is the public IP of Turn server
TURN configuration debug
Ever signalled by core: yes
Valid: yes
Num TURN servers: 1
00. GUID: b77299e7-1441-4140-8427-ce4789edf91d
address: 27.254.182.149
server address: 10.104.5.176
port: 3478
Chosen: no
Chooser 7F25E80969A0
last processed 5496ms ago
bestLastSignalled 00000000-0000-0000-0000-000000000000
never signalled chosen
Turn chooser debug
Num DNS states:1
00. b77299e7-1441-4140-8427-ce4789edf91d
turn : 1
ms-edge : 0
acano : 1
hostname : 27.254.182.149
port : 3478
Num TURN servers monitored:1
00. 27.254.182.149:3478
reachable: 0
STUN response : never received
Chooser 7F25E8097120
last processed 5495ms ago
bestLastSignalled 00000000-0000-0000-0000-000000000000
never signalled chosen
Turn chooser debug
Num DNS states:1
00. b77299e7-1441-4140-8427-ce4789edf91d
turn : 1
ms-edge : 0
acano : 1
hostname : 10.104.5.176
port : 3478
Num TURN servers monitored:1
00. 10.104.5.176:3478
reachable: 0
STUN response : never received
I also capture traffic at the web client and compare the log with the working one(in my lab). I saw the difference in STUN protocol, something seem to be missing on the non-working one.
04-28-2017 02:16 AM
Is it works now? if so, can you share how to fix it?
05-01-2017 12:09 AM
Finally i found it, that was the firewall issue.
The RTP flow in my deployment is strange
05-03-2017 02:55 AM
And how many CMS did you use? core and edge or only one?
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