01-08-2015 12:41 PM - edited 03-13-2019 08:46 PM
I am going from ccm 7 to 10 and with 7 I had attn console with users, with 10 i wont have attn console, can you have a hunt group in 10 that will allow users to login from different phones and have the call go to a user instead of a specific directory number?
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01-08-2015 01:04 PM
Yes you can have different users logged in from the phones. Calls to the hunt pilot will be delivered according the algorith configured. In conjuction with Hunt Groups you can also use call queueing feature offered by cucm 10. When enabled, callers hear an opening greeting, and greetings can be played to calls in queue. Review it here(there is a restriction broadcast algo can not be used with queuing - whcih makes sense): http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/10_0_1/ccmfeat/CUCM_BK_F3AC1C0F_00_cucm-features-services-guide-100/CUCM_BK_F3AC1C0F_00_cucm-features-services-guide-100_chapter_01000.html#CUCM_RF_CFAC6592_00
01-08-2015 01:04 PM
Yes you can have different users logged in from the phones. Calls to the hunt pilot will be delivered according the algorith configured. In conjuction with Hunt Groups you can also use call queueing feature offered by cucm 10. When enabled, callers hear an opening greeting, and greetings can be played to calls in queue. Review it here(there is a restriction broadcast algo can not be used with queuing - whcih makes sense): http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/10_0_1/ccmfeat/CUCM_BK_F3AC1C0F_00_cucm-features-services-guide-100/CUCM_BK_F3AC1C0F_00_cucm-features-services-guide-100_chapter_01000.html#CUCM_RF_CFAC6592_00
01-08-2015 01:09 PM
thank you
01-08-2015 01:13 PM
No worries - if you dont have any more queries, can you please mark this thread as answered.
-Terry
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