CM/CUE integration issue

[mbell]

I am trying to integrate a CUE AIM running 2.3.2 with a CallManager server running 4.2(3). The problem is, when I log into the CUE Web interface to run the intial configuration, I get the error message "JTAPI login Failed. Error while determining CCM version -1".

CUE 2.3.2 and CM 4.2(3) are supposed to be compatible and I know JTAPI is working because my CRA is able to use it.

Any thoughts would be appreciated.

[mbell]

Well, I figured it out. It appears that CUE is trying to access http:///CCMPluginsServer/CiscoJTAPIClient.exe on port 80. IIS in the CallManager is configured to "require SSL" in the CCMPluginsServer directory. After disabling that requirement in IIS, the CUE setup was able to continue.

[canowlin]

mbell,

I have the same issue can you tell me how I disable that ssl requirement?

thanks,

cnowlin

[canowlin]

mbell,

I have the same issue can you tell me how I disable that ssl requirement?

thanks,

cnowlin

[mbell]

Here are the steps:

-open Internet Services Manager

-expand "Default Web Site" on the publisher

-right click on "CCMPluginsServer" and choose "Properties"

-click on the "Directory Security" tab

-click on "Edit" in the "Secure Communications" area

-uncheck the box "Require secure channel (SSL)"

-click OK on both windows to save the changes