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Configuring Spark Call Aware/Connect

ybpants
Contributor
Contributor

I am attempting to configure Spark Call Aware and Connect to integrate Spark with my on-prem CUCM deployment.

everything seems ok with the call  connector and my Expressway C is registered with Spark cloud and it is running but when i attempt to set up call aware for an end user i get the following error message:

Directory URI:  Not found

and when i expand the error I see

The user is not configured with a primary directory number

I have configured the Spark Remote Device in CUCM and that has a DN and the spark URI as the destination address and the user account has the Spark RD as the controlled device.  Clearly I am doing something wrong but I cannot see what it is.

Does anyone have some insight into what i could be missing.

2 Replies 2

bmcghee
Beginner
Beginner

Did you resolve this?  If so what was the issue?  I'm getting the same results.  thank you..

Make sure the user has a Directory URI assigned in CUCM.
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