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- About bmcghee
Stats
Member since
07-21-2006
95
Posts
5
Helpful
2
Solutions
Created by
bmcghee
in Contact Center
in Contact Center
03-25-2019
09:12 AM
03-25-2019
09:12 AM
Ah! Thank you..
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Created by
bmcghee
in Contact Center
in Contact Center
03-22-2019
10:07 AM
03-22-2019
10:07 AM
Hi, this is my first time configuring the Cisco UCCX 12 Advanced Supervisor Capability gadget/feature; for supervisors calendar and queue management. I created a new application/script with calendar assigned and enabled the supervisors advanced capability's (calendar and queue) however when the supervisor logs into Finesse the advanced gadget is missing, instead the "manage chat and email" is the last gadget available (see attached screenshot). Any idea's if I may have missed a step? I tried restarting the finesse service but no luck...
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Labels:
Created by
bmcghee
in Other Collaboration Subjects
in Other Collaboration Subjects
12-12-2018
06:45 AM
12-12-2018
06:45 AM
Hi, We have a device that sends xCommand to an SX80 to join webex meetings. We are looking to see if there is a way to pass along the Host PIN so the SX80 joins the webex as the host. My questions are is there an xCommand that can do this or is there a way for an xCommand to trigger a REST API (in the SX80) to do this?
thank you in advance!
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Created by
bmcghee
in Other Collaboration Subjects
in Other Collaboration Subjects
01-26-2018
12:48 PM
01-26-2018
12:48 PM
Did you resolve this? If so what was the issue? I'm getting the same results. thank you..
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05-18-2017
09:46 AM
Hi Chintan and thank you much for the reply! So we tried adding the set enterprise call info step within the place call successful section of the original script. We can see the variables populate with the data within the original script as well. However when we debug the callback script and attempt to get enterprise call info the variables never get the data. Should we handle that differently within the callback script? Maybe we are hitting a bug with version 11.5 ? I do have an open TAC case on this as well. thanks again for any info you can provide!!!
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Created by
bmcghee
in Contact Center
in Contact Center
05-17-2017
07:53 AM
05-17-2017
07:53 AM
Does anyone know if its possible to change Cisco's callback script from using the place call step to a sub flow ? We need to do this to pass variables, using a DB isn't an option for us. If anybody's done this before if you could send over a copy of an example script that would be very helpful and appreciated..
thank you.
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Created by
bmcghee
in IP Telephony and Phones
in IP Telephony and Phones
02-16-2017
10:16 AM
02-16-2017
10:16 AM
Hi, I'm trying to bulk import a number of ISR gateways with FXS ports using MGCP. The ISR's and FXS ports import fine however the FXS port settings don't get imported (Type POTS/Device Pool/DN/etc.) The import status is successful with no errors reported.
Anyone ever have success doing this or maybe this is a bug with version 11.5 ? Cisco TAC wasn't able to figure it out..
Thank you..
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Labels:
08-17-2016
07:59 AM
I'm running into the same issue. You press the sequence **# and get prompted for the password which you enter and still the get the "key is not active" There's no way to disable the DHCP client if you cant get into network settings. Any other ideas?
thank you..
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06-10-2015
01:34 PM
running into this same issue, was there ever any resolution? Thank you..
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Created by
bmcghee
in Contact Center
in Contact Center
05-14-2015
06:49 AM
05-14-2015
06:49 AM
yes with the .cop file or SU1.....slacker!
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Created by
bmcghee
in IP Telephony and Phones
in IP Telephony and Phones
09-24-2014
07:40 AM
09-24-2014
07:40 AM
Hi, In CUCM version 10.X there's the settings "+E.164 alternate numbers and enterprise alternate numbers". Can these be used instead of configuring each DN as a E164/+E164 number? Preventing the required translation patterns needed for abbreviated dialing ? If so are there any Caveats? Or are these only for ILS/GDPR ? Thank you..
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- Tags:
- CUCM 10.X
Labels:
08-08-2014
09:19 AM
Hi, I'm getting the same error when tryint to install 8.0.3 onto a version 10.5 .ova. Where you ever able to figure this problem out? Thank you..
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Created by
bmcghee
in IP Telephony and Phones
in IP Telephony and Phones
06-04-2014
12:41 PM
06-04-2014
12:41 PM
I'm looking to configure QOS on a EHWIC-4ESG-P however there isn't much I can find for configuration guide on doing that. Does anyone have a good document on that or an example config ? I'm looking to match COS on the switchports, map COS to DSCP, and continue on from there. Any help would be appreciated.. thank you..
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Labels:
Created by
bmcghee
in Contact Center
03-22-2019
03-22-2019
Hi, this is my first time configuring the Cisco UCCX 12 Advanced
Supervisor Capability gadget/featur...
Created by
bmcghee
in Other Collaboration Subjects
12-12-2018
12-12-2018
Hi, We have a device that sends xCommand to an SX80 to join webex
meetings. We are looking to see if...
Created by
bmcghee
in Other Collaboration Subjects
01-26-2018
01-26-2018
Did you resolve this? If so what was the issue? I'm getting the same
results. thank you..
05-18-2017
Hi Chintan and thank you much for the reply! So we tried adding the set
enterprise call info step wi...
Created by
bmcghee
in Contact Center
05-17-2017
05-17-2017
Does anyone know if its possible to change Cisco's callback script from
using the place call step to...
Created by
bmcghee
in IP Telephony and Phones
02-16-2017
02-16-2017
Hi, I'm trying to bulk import a number of ISR gateways with FXS ports
using MGCP. The ISR's and FXS ...
08-17-2016
I'm running into the same issue. You press the sequence **# and get
prompted for the password which ...
Created by
bmcghee
in Contact Center
05-14-2015
05-14-2015
yes with the .cop file or SU1.....slacker!
Created by
bmcghee
in IP Telephony and Phones
09-24-2014
09-24-2014
Hi, In CUCM version 10.X there's the settings "+E.164 alternate numbers
and enterprise alternate num...
Public Statistics
| Date Registered | 07-21-2006 09:25 AM |
| Date Last Visited | 03-25-2020 09:32 AM |
| Total Messages Posted | 95 |
| Total Helpful Votes Received | 5 |
Helpful Votes Given To
| User | Helpful Count |
|---|---|
| 8 | |
| 4 | |
| 4 | |
| 9 | |
| 5 |
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