Corporate Directory doesn't appear on the Phone.

[christy.kim]

If the Corporate Directory doesn't appear on a phone (under the button: Directories on a 7940) any suggestions on what I can look at to have it appear?

[dfarquharson]

You may want to ensure that under "Enterprise Parameters" you substitute the name of the servers with their respective IP address specifically at the "directories URL" input box (assuming that you are running Callmanager and not Callmanager Express).

[sharon_CV]

Take a look at this:

How do I make the Directories button work?

A. The Directory button on the the Cisco 7960 and 7940 IP Phone provides access to the following four directories:

Missed Calls

Received Calls

Placed Calls

Corporate Directory

If the Corporate Directory option is not presented, the phone cannot find the required information to present the Corporate Directory. From the Cisco CallManager Administration web page, go to System > Enterprise Parameters. In the field titled "URL Directories" change the entry from http:///CCMcip/xmldirectory.asp to http:///CCMcip/xmldirectory.asp and click Update. This ensures that the phones will be able to find the xmldirectory.asp page.

[pbarman]

There are some bugs with the corporate directory not being displayed, even though all config is correct. In that case upgrade the phone load to latest.

1. Make sure the URL Directories in Enterprise parameter has the ip address of Publisher instead of hostname.

2. Upgrade to latest phone load, 6.0.4 has helped me.

[christy.kim]

Thanks everyone for your responses!