CSCvs01015 - Unable to start the upgrade if the sftp server has large number of files

[ctohang99]

Based on the info from https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvs01015/?rfs=iqvred

I'm surprised with this bug page doesn't came with instruction....

May I know how can I delete /tmp/upgradeStatus.ser from UCM 12.5?

Thanks!

[Roger Kallberg]

Have a look at this document for how to handle files from the CLI in CUCM. https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/cli_ref/9_0_1/CUCM_BK_C3A58B83_00_cucm-cli-reference-guide-90/CUCM_BK_C3A58B83_00_cucm-cli-reference-guide-90_chapter_011.html

[ctohang99]

Thanks for your info!

Unfortunately, I can't delete /tmp/upgradeStatus.ser based on the info from this page.

[Andrew Skelly]

Based on the workaround in the bug:

Workaround:
1) Delete the /tmp/upgradeState.ser file with the help of TAC team.
2) Cancel the upgrade
3) Reboot the node.
4) Proceed with the upgrade.

It sounds like you need to get TAC engaged to delete the file via ROOT access.