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Beginner

CTI route point status unknown

Greetings

 

I have setup my CUCM and CUC 

under the system call handler am using extension 5605

i have applied that to cti route point but the status is showing unknown

seems as if am missing something which i can't detect

what could that be. Thanks

5 REPLIES 5
Hall of Fame Cisco Employee

Are you actually using the

Are you actually using the CTI RP with a TAPI/JTAPI app???? that's the only reason they would show as registered

HTH

java

if this helps, please rate
Beginner

Is not registered it's

Is not registered it's showing status unknown

I want to do call handler (auto attendant)

 

Between CUCM 8.5 and CUC 8.5

I get but only voice message calls not transfered to operator number or assign number

Am lost in the ocean

Hall of Fame Cisco Employee

Then it will never register,

Then it will never register, and that's the expected behavior.

CTI ports/RPs will only register when they're associated to an application user that is used for a JTAPI/TAPI integration.

There are PLENTY of posts on CSC on simple AAs and I even created a small guide

http://docwiki.cisco.com/wiki/CUC_FAQ#How_to_create_a_simple_AA.3F.3F

HTH

java

if this helps, please rate
Beginner

Thanks for the wiki I will go

Thanks for the wiki I will go through it and let you know the outcome.

Beginner

Thanks a lot it worked

Thanks a lot it worked perfectly your wiki doc.

 

I have just one last issue instead calling the users name so that calls be forwarded I want to instead ask but for the user extension to be input how cN this be achieve. Thanks

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