Hi!
I want to implement the following scenario:
External caller dials to unity connection. CUC ask them for the name and collect message > then forward that message to distribution list.
I have set up forwarded routing rule (attempt transfer to call handler), call handler (supervised transfer to dummy DN, ask for callers name, when busy forward to voicemail) and distribution list. I'm getting external messages but without callers name.
It is possible to collect external caller name without redirecting call to real DN?