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Disable Jabber IM/Chat, retain softphone: Webex Connect Messenger

We're in the process of moving to a new chat service, and we're looking to disable IM on Jabber, but retain the ability to use Jabber as a softphone. I've tried adjusting policies in the policy editor, but it seems the "internal IM" settings won't apply within each domain. This is Webex messenger backended

I can't seem to find a config file parameter that accomplishes this -- does anyone have any ideas? 

3 REPLIES 3
Mike_Brezicky
Cisco Employee

in the Jabber Config file, I use the following:
<Questionnaire>
<WhichProductMode>Phone Only</WhichProductMode>
</Questionnaire>

joshualamont
Beginner
Vaijanath Sonvane
VIP Advocate

Hi,

Recently, I deployed On-Premise Cisco Jabber in Phone Mode only. Cisco Unified Communications Manager, Release 9.x and Later — You should not set PRODUCT_MODE during installation. The client gets the authenticator from the service profile. Set your authentication source correctly in CUCM Service Profile. 

If you are using Cisco Webex Messenger service then disable it. (If I remember correctly, you need to open Cisco TAC case to disable IM for your webex domain).

 

 

Please rate helpful posts and if applicable mark "Accept as a Solution".
Thanks, Vaijanath S.
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