02-10-2010 03:05 AM - edited 03-13-2019 06:51 PM
Hi,
I am new to IP-telefoni and to our "Cisco Unified CM Administration System version: 7.0.1.11000-2." installation.
How do I create a new call pickup group and what do I need before I can create a new one? (I know that a call-pickup-group has a number and that you add phones to it).
I have tried to search on some information on how to create a Call pickup group, and I have tried to search on examples on how it is done, but has not been successful so far.
Can you help a newbie?
Kind regards,
Carl-Marius
Solved! Go to Solution.
02-10-2010 05:53 AM
Hi Carl-Marius,
Well you've already got the concept so, you're halfway there
This first Tech Note is based on CCM 4.x but the general thoughts
carry over well to CUCM 7.x and show the config steps;
Configuring and Utilizing the Call Pickup and Group Pickup Features with Cisco CallManager
http://www.ciscosystems.am/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080094380.shtml
Keep this link handy, you will find much of your reference material via this site;
Cisco Unified Communications Manager (CallManager)
Maintain and Operate Guides
http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html
This guide is specific to your enquiry;
Cisco Unified Communications Manager Features and Services Guide, Release 7.0(1)
Call Pickup
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/7_0_1/ccmfeat/fscpickg.html
Hope this helps!
Rob
02-10-2010 05:53 AM
Hi Carl-Marius,
Well you've already got the concept so, you're halfway there
This first Tech Note is based on CCM 4.x but the general thoughts
carry over well to CUCM 7.x and show the config steps;
Configuring and Utilizing the Call Pickup and Group Pickup Features with Cisco CallManager
http://www.ciscosystems.am/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080094380.shtml
Keep this link handy, you will find much of your reference material via this site;
Cisco Unified Communications Manager (CallManager)
Maintain and Operate Guides
http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html
This guide is specific to your enquiry;
Cisco Unified Communications Manager Features and Services Guide, Release 7.0(1)
Call Pickup
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/7_0_1/ccmfeat/fscpickg.html
Hope this helps!
Rob
02-11-2010 04:23 AM
Hi Rob,
Thank you very much for your quick answer! - Now I have something to work on with.
Kind regards,
Carl-Marius
02-11-2010 05:25 AM
Hey Carl-Marius,
You are most welcome my friend
When you are working with these new (to you) features and
configs, it's really great to set yourself up a small test lab. Use some
various phone models if possible and then you can try out all
these setups without impacting any production phones. Ultimately,
you will find that an "actual" lab is almost a must for working with
Unified Communications.
Cheers!
Rob
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