How to make a external call from a CRA script

[tsakata]

Hi all,

I am trying to use the CRA script and make a external call.

For example:

The user dial to an auto-attendent IVR, and there are 2 options:

Press 1 to operator or

Press 2 to call emergency number (e.g. 911 or another external number)

Anybody have seen this case before?

Thanks

[adignan · Accepted solution]

Yes, just use the redirect step.

-Start

-Accept

-Menu

-Option 1 (operator)

- Call Redirect (string variable containing operator extension)

-Option 2 (emergency)

-Call Redirect (string variable containing 911

-End