I can't rgister my DMP4400G for DMM

[yasanthie]

Hi,

I have a issue in registering my DMP4400G to my DMM. I have DMP username password as "admin/Default123". I configured DMM Servelet address as my DMM server IP address and "username/password" as "admin/Default123". (Same username/password is in my DMP)

Then when I discover in DMM, I can see the DMP as green (on state) for 2-3 minutes and go to the off state. (red cross) Again when I powered on the DMP same thing happening.

I can see DMPDown message at DMM alerts display. This DMPDown message comes from the DMP address s in the alerts.

I have attached the screenshots for this issue. Could you please help me to resolve this issue.

Thanks

Yasanthie

[Tomas de Leon · Accepted solution]

Yasanthie,

What appears to be the issue is the following:

You are running a VMware image of DMS 5.2.

The DMPs in the screenshot are running DMP firmware 5.1 & 5.0.2.

*** The DMPs "MUST" run the same firmware as DMM.  Therefore, your

DMPs need to be upgraded to DMS 5.2

Note:  I can not tell which model of DMPs you are running but if they are

DMP-4305G players, you will need to upgrade the KERNEL firmware first and

the the DMP firmware second.

If this answers your question, Please take time to mark this

discussion answered & rate the response.

Thank You!

T.

[yasanthie]

Hi Thomas,

Thanks for the reply. It may be the problem. I have one DMP running 4305G and other 4400G. I went to download 5.2 version from the cisco site. I can't see 5.2 version any of these 4305G and 4400G models.From where I can download this 5.2 version.

Thanks

Yasanthie

[Tomas de Leon]

Yasanthie,

DMP upgrades are not free.  You will need to purchase licenses for your DMPs.

I would advise you to contact you Cisco Account Team or Sales Representative

to discuss your options for getting the correct software & Licenses.

Cheers!

T.