04-26-2002 11:25 PM - edited 03-12-2019 03:20 PM
Hi,
I ve installed infomaker 8 for ICM 4.6 SP1. After installing infomaker, i did'nt get the custom screen builder icon in the ICM workstation menu. So manually ran infomaker, selected a default library, selected the Real time Database on the Secondary Real time admin workstation & created a template as given by the cisco Document. The same was reflected in the Monitor ICM template.
But then when i tried generating the Report i get a message
"Template E:\......xxx status" specified in custom\persvc\ppb050.pbl could not be created. please verify"
Could anyone help me with regard to this ??
04-29-2002 03:51 AM
Infomaker 8.0 isn't integrated with ICM. Infomaker 7.0.3 is the highest version at this time (per the BOM - do you have any newer information?)
Never install software products not listed on the BOM or install a higher version than what is listed on the BOM without direction from the TAC.
BOM: http://www.cisco.com/univercd/cc/td/doc/product/icm/index.htm
You'll have to uninstall Infomaker 8.0, reboot, install 7.0, reboot, install 7.0.3 maint release, reboot, re-run ICM setup from the ICM CD for the AW (don't make any changes - just Next, Next, Next, Finish your way through it making sure that Infomaker path is correct), apply necessary ICM hotfixes and you should be backup and running.
04-02-2003 12:39 AM
Hi All,
Can I know where to download the Infomaker software, is it free of Charge? After downloading and installing, what kind of configuration do I need to do in ICM in order to use it with Custom Screen Builder?
Thanks.
04-02-2003 01:20 AM
It is not free of charge.
Check on www.sybase.com to find a retailer. You can download the 7.0.3 patch from Sybase web site.
Regards,
Alfonso
04-02-2003 01:28 AM
Hi there
you must make sure that the *.pbl file is in the same directory as the report that you are trying to generate. i have found that there is more than one file missing as they are created in a different directory
Regards
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide