03-02-2007 11:49 PM - edited 03-13-2019 03:58 PM
Hi Guru's
Recently i have Installed Cisco Communicator (v1.1.3.0) in our LAN network. When i call to our local extension i can hear the other recepeint voice, but they can't hear my voice.
So could anyone please can help me out.
We have CCM 4.2(1)
I even removed the configration and added with the new one but it happend to appear the same...
03-05-2007 06:07 AM
although IPC is not exactly a 'regular hardware ip phone' it does operate and require configuration the same as one.
that being said, troubleshooting OneWayVoice with IPC is very similar.
please see the following link for one-way-voice troubleshooting:
http://www.cisco.com/en/US/tech/tk652/tk698/technologies_tech_note09186a008009484b.shtml
additional notes:
* be sure ACLs or other network filters are not preventing the voice stream from reaching its destination
* use the IPC built in tools to verify IPC configuration and operation
* if required, plug a hardware phone into the data connection that IPC runs from; configure it with the same DN, partition, CSS, etc; test operation
* verify phone load for IPC; try a different one if needed
* if all else fails, use a sniffer on both ends of the call to help determine what may be happening with the data on the network.
(an excellent freeware sniffer can be obtained from http://ethereal.com)
03-06-2007 12:07 PM
You should also verify that IPC is using the correct network adapter. Open 'Preferences' and go to the 'Audio' tab. Click on the 'Network' button and verify that the IP address listed is correct for your PC.
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