06-23-2006 10:54 AM - edited 03-15-2019 04:23 AM
Is it possible to have the phone ring through the headset port only when the phone is idle? This ability was requested for a high density callcenter where phone rings are distracting and where agents use a dual earpiece headset.
06-26-2006 06:27 AM
On the CCMAdmin go to Device --> Phone, select the phone were you want to apply this change. Then go to each of the lines.
Under Line Settings for this Device you should see these settings:
Ring Setting (Phone Idle)
Ring Setting (Phone Active)**
You can select between flash only, beep, ring, ring once for each line.
HTH
//Jorge
06-26-2006 08:39 AM
Jorge,
Thanks for your response. I hqave looked at that option but that will not stop the phone ring when it is idle. It will still sound through the phone speaker.
This is a common function with other popular Callcenter products, except Cisco and IPCC. Also, having the callcenter application 'whisper' information through the headset as a phone ring is common also, but not with Cisco and IPCC.
Thanks
Jesse
06-26-2006 09:48 AM
Choosing flash only should omit any audio notification and only present visual indication of an inbound call.
06-26-2006 11:53 AM
True, but an audible alert is still wanted, but only in the headset. I will contact our CAM and forward the feedback to them.
08-05-2015 10:54 AM
did you ever get a solution to this? we have the same question
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