05-07-2004 01:08 PM - edited 03-15-2019 02:51 AM
We use IPCC Express Version 3.0(3a) with the Call Manager 3.3(3). We have 25 Agents. One agent cannot change the status from ready to not ready.
This error message appears:
The status cannot be changed.
Thanks for your reply!
05-07-2004 04:31 PM
Sure a reboot of the computer and phone will fix the problem. Normal this happens when Call Manager and Express become out of sysc.
If that does not fix it then open a TAC case.
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