Jabber Mobile doesn't stop ringing after pick up call via Jabber Client

[Gura24]

Hello,

I have an issue with Jabber Mobile, I hope you can help!

• If I pick up the call via Jabber Desktop Client, then my Jabber Mobile App doesn't stop ringing until I cancel the call!

Any ideas?

Thank you!!

[Jaime Valencia]

Is this on-prem? MRA?

[Gura24]

Hello,

it is via MRA!

Cheers

[Jaime Valencia]

Then you'll need to review CUCM and expressway logs to find out if CUCM stops sending the ring alert to the device, or not, and then take it from there.