Media Sense - Search and Play

[John.McCartney1]

I have Media Sense 9.1.0..

Having trouble saving a particular recording to save off and send to a customer. See the attached picture..when I click on the icon of the "floppy disk" nothing ever happens. I do the same for other recordings and it asks me what/where I want to save it to..

any ideas how I can pull it down? through ssh? Thanks1

[Manish Gogna]

Try different browsers, there was a bug similar to this with IE

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCul36727/?reffering_site=dumpcr

Let us know if it works.

Manish

[John.McCartney1]

I was hitting this per TAC: CSCum01556