08-29-2003 11:20 AM - edited 03-13-2019 01:24 AM
I have one phone 7940 that the MWI will not light. I look at status is Unity and the status updates properly but the phone light will not light. The MWI turns off and on fine if I dial the ext to light and unlight. Any ideas.
Unity 3.1
CM-3.2
Joel Kauffman
NetGain Information Systems
08-29-2003 06:58 PM
Is the 7940 DN in a partition available to the Unity MWI port CSS? If not MWI won't work.
Is the subscriber assigned to the correct switch (in profile page of Unity subscriber admin)?
Was this subscriber created by modifying the Example Subscriber or made from scratch? If by modifying the Example Subscriber I'd recommend deleting & readding from scratch.
08-30-2003 02:45 AM
If it is just one phone having the problem, it might be a problem with the phone load. Try changing the phone load on that phone.
Also is there a Inbox rule for that phone user which might be moving voicemails, to a different Inbox folder in Outlook. If it is so, MWI will not light.
09-02-2003 06:57 AM
In your CCM service parameters do you have Multi Tenant MWI enabled or disable on each of you CCM's?
If you do not have that enabled then you can use translation patterns to route MWI from a partitioned Unity port.
Do your Unity ports have a conflicting pattern available to their CSS with that of the MWI on/off codes? or that device's extension? To lamp the lights Unity dials the MWI on code and THEN appends the EXT so if the port can't reach the device then you are out of luck with MWI.
Can you transfer from Unity to the device reliably?
09-03-2003 06:36 PM
I am having a very similar issue with one 7960 only the MWI light won't turn off. The status changes in Unity correctly but the phone's MWI status doesn't change. I can turn on and off the MWIs on other phones in the same location, PT, CSS, etc. Any ideas?
10-30-2003 12:10 AM
I too have the same problem... One 7940 that just dosn't want to let Unity light its lamp. You can ring the MWI indicator and it will light however Unity just can't light it. Any ideas??? Thanks...
10-30-2003 09:14 AM
Is the problematic phone in a different partition than other phones that are working?
Make sure that the CSS assigned to the MWI ON/OFF number can access the phone.
10-30-2003 11:25 AM
I apologise in advance, but due to the nature of the problem, and that only one phone is affected, I agree with all previous recommendations:
Check the CSS and Partion set on the phone.
Check the VM profile been set on the phone.
Check that no rules have been configured within outlook, which may move new messages from the inbox, as this will automatically cause the MWI not to light.
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