01-09-2002 04:52 AM - edited 03-12-2019 01:58 PM
On Windows 2K and Outlook 2K<br>When a new voice mail arrives a "new message envelope" appears on the task bar. After you check the message-it does not go away. This only happens on emails from the Unity server. Also in Outlook the little envelope next to the email does not open. <br><br>
01-09-2002 07:55 AM
Both these are known issues... just low priority on the queue. The "new message" icon in the tray doesn't get updated for some reason because the message was opened with a custom form. For whatever reason this doesn't trigger the "Read" flag in Outlook and it wont update that mail icon. This has been around for a while (you'll see other apps out there with the same basic problem). There's probably a tricky way around this issue but the client team hasn't come across it apparently.
The voice mail icon in the inbox itself only has one icon... there isn't a special icon for a read vs. unread voice mail. We rely on the bold/normal text in the inbox message list to indicate it's read/unread state.
Jeff Lindborg
Unity Product Architect/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)
12-12-2002 11:35 AM
Any update or resolution to this issue? We also have clients with same issue and want to know if there is any fix.
Thanks!
Shawn
12-12-2002 11:41 AM
Do you have ViewMail for Outlook installed? If so, what version?
12-12-2002 12:53 PM
Viewmail for Outlook 3.01 on Unity 3.15 (Our internal system)
08-30-2018 07:58 AM
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide