NICE Not Recording External Calls on Certain Phones

[Maheer Brown]

Hi Guys

I have a customer with CUCM11, the voice VLAN is mirrored to record all voice calls to the NICE server

For some reason, only internal calls are recorded on certain phones and not on others

Phone config is identical to those that are working

Switch config is fine as well.

Any idea's on what it could be?

Thanks

Maheer

[Deepak Rawat]

voice VLAN is mirrored

Are you trying to do Span Based Recording there Maheer. How about doing a phone based recording wherein the Built-In-Bridge gets involved and do it that way. Simply enable the Automatic Recording option on the line level for problematic phone/s and set the recording profile pointing towards NICE recording solution and check it that way.

Regards

Deepak

[Maheer Brown]

Hi Deepak

So I cant switch to a phone based recording as that will require a reconfiguration of the NICE recording platform setup

Is there a way that I can prove CUCM is initiating CTI Events and RTP Streams?

Thanks for your help

Maheer