OK… couple of parts to your question.
Concerning delivery to pagers. The Cisco TSP does not support dialing digits after we’re in a “connected” state (I’m actually surprised we get a single digit out). This has been reported to the Cisco folks, but I’m not sure where it’s at. The AVCiscoTSP (i.e. the provider formerly known as the “skinny TSP”) does support dialing digits post connection. This will be available in Unity 2.4.5 or you can contact Active Voice sales folks to get a “first look” version in Unity 2.4.0 which is currently shipping.
As for cascading notification devices, there is a way to do this. If you’ve setup your home phone, mobile phone and pager device to all trigger, for instance, on new voice mails, they’re all enabled and their schedules are active, all three will go off, more or less, simultaneously. If you want you mobile phone to be tried first, then your home phone then your pager there’s a couple ways to do that.
The first way would be to set your mobile phone up as normal, but set your pager and home phone to be enabled and their schedule active, however clear all the flags in the “Notify Subscriber of” box. This way the later two devices wont dialout when a message comes in, but you can still have your mobile phone device fail over to the home phone which can then fail over to the pager. We’ve got a dozen notification devices so you can set up a few scenarios like this if you want.
You can also do this with delays which is a feature we refer to in house as “notification escalation”. By setting the “Send Initial notification after how many minutes?” value up for your home phone and pager phone and having it set to 0 for your mobile phone you can have us call you immediately at your mobile phone, then, say, 15 minutes later call your home phone then 15 minutes after that page you. You don’t need to setup a fail over device link at all using this configuration. You’d just set your home phone for a 15 minute delay, your pager for a 30 minute delay and have all three devices to trigger on voice mails (if that’s what you’re looking for).
Either way would work. I suspect the first way is closer to what you want, however.
Jeff Lindborg
Unity Product Architect
Active Voice
jlindborg@activevoice.com
http://members.home.net/jlindborg
