Octel Voice Mail System

[ali.asghar]

Can Call Manager be integrated with Octel ARY 250 system for Voice Mail.

Customer has purchased a Call Manager, and would like to use their existing Voice Mail system (Octel 250). Is it possible to route calls back to Voice Mail from IP Phones, if not answered by an attendant, and have IP Phones MWI turned On for users to retreive messages from octel system.

Please Advise

[michael_oldham]

You can use one of 3 methods.

Use a gateway with FXS ports that connect to the voice mail and use the CMI interface in Call Manager to send SMDI messags down the com port from Call Manger to the Octel.

Another method is to use the DPA 7630 or DPA 7610.

[Hin Lee]

Adding to Mike's info:

Integrating Cisco CallManager with Voice Mail Systems Using SMDI

http://www.cisco.com/en/US/products/hw/gatecont/ps2250/products_configuration_guide_chapter09186a0080087dcc.html

How the DPA 7630/7610 Works

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00801821fd.html#1024591

H. M.