Parked calls are not visible in attendant console window

[dcharlier]

Hello,

Callmanager version : 3.3

Our problem is the following: we can park calls by the attendant console, but these parked calls are not displayed in the "parked calls" window ?

Many Thanks in advance

Dirk

[8r-schumann]

Make sure that the ca user has the box checked Call Park retrieval allowed.

[mnelson]

I am experiencing the same problem and would appreciate any other thoughts. The AC User and the user in question both have Call Park Retrieval Allowed checked.

Thanks,

Mike

[roberts]

Are you using Pilot Points?