Problems with the Cisco IP Phone 7940

[salud_depto_informatica]

Hello!!

I have a Cisco IP Phone 7940, but it doesn't work. I reseted the phone, but when I pressed the button settings I cannot access to configuring settings. What can I do with this problem?.

Hope some one could help me.

Thanks. 

[Jaime Valencia]

If the phone is registered to CUCM/CME make sure you allow the access to the settings button on the device.

[AndreaTornaghi]

Is it registered on CUCM?
In this case did you change anything under Device>Phone>Product Specific Configuration?

[Ratheesh Kumar]

Hi there

If the phone in registered in CUCM, check the Setting Access Setting under Product Specific Configuration Layout

or do a factory reset

https://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-ip-phone-7900-series/15254-7960-default.html#topic1

Hope this Helps

Cheers
Rath!
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