08-19-2004 02:24 AM - edited 03-13-2019 06:04 AM
Hello,
please help me solving folowing problem:
I configured some IP Phone Services like
http://info.cisco.de/xml/fluginformation/menu.xml ,
but if I choose that service, the IP phone says "host not found".
From a communicator everything works fine.
We use a proxy server to conect internet.
The version of CCM is 3.3(4)sr01a.
The phones are 7940/60 with 5.0(6.0).
I restarted IIS.
If I browse from publisher to URL
http://info.cisco.de/xml/fluginformation/menu.xml, I can see the HTML/XML code
of that page.
What have I to configure on the CCM to access this services?
Thank you
Best regards
Arnold Dressler
08-19-2004 01:58 PM
Is your proxy working transparently? (without login prompts)
This message appears when the phone can't resolve DNS or cannot reach the remote server configured in the URL.
08-19-2004 03:07 PM
You get this error when you try to access the service from the list of services, as opposed to when you select a menu option from within the service? This sounds like a DNS issue on the phones. To rule out a dns lookup problem, try defining the service in CM using the server's IP address instead of the server name.
If you hit settings => network configuration on the phone, does it show an ip address for a valid dns server? If not, you'll need to setup the dhcp server so that it provides dns info to the phones (a phone restart would be required after changing dhcp settings).
A packet sniffer might be very helpful to see of the phone is attempting to lookup the ip via dns and whether it tries to hit the web server. You might also verify that you don't have any firewall or mandatory proxy problems.
-Chris
09-02-2004 11:34 PM
Hi Chris,
thank you for your help. I checked the DNS settings and changed the DNS server address. Now it works fine.
Thank you.
Best regards
Arnold
08-19-2019 01:21 AM
Hi,
Remove time Idle Timer (seconds) from "External Data Locations Information (Leave blank to use default)" in Phone settings.
Hope it will solve your issue.
Let me know if your issue status.
BR
Nizam
08-19-2019 05:50 AM
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